FAQs
After installing my DYMO® Label Software, my 400 LW is not being recognized by my Mac?

A 400 series LabelWriter requires DYMO® Label Software version 8.3.1 or higher to be installed on Mac 10.6 or higher.

Are DYMO® Stamps authorized for use by the USPS?

Yes, DYMO Stamps are authorized for use by the USPS.

Are DYMO® Stamps compatible with the Macintosh?

Yes. DYMO® Stamps is available for both Windows and Mac. DYMO® Stamps even includes a Mac widget for printing commonly-used postage amounts.

Are there .NET samples in the SDK? If so, do they show how to print to the LW TT and LW Duo printers?

Yes. We have added .NET samples in the latest SDK. Samples are provided in C#, VB, ASP.NET, and C++. The samples also provide examples on how to control roll selection when using the LabelWriter Twin Turbo printer as well as printing to the tape portion of the LabelWriter Duo printer.

Can Address Fixer convert addresses to upper case, lower case, or mixed case characters?

Yes. Open DYMO® Label software. For Windows: Click Edit and select Preferences. For Macintosh: Click DYMO® Label and select Preferences. Click on the Address Fixer tab. Make the appropriate selection in the Address capitalization section and click OK.

Can I connect a USB hub to the LabelWriter Print Server?

No. The LabelWriter Print Server can only translate between a single printer and the Ethernet network. USB Hubs and other non-printer devices are not supported.

Can I connect several existing copiers and scanners I have to DYMO® File software?

DYMO® FileTM includes a very easy setup wizard to quickly change which copier or scanner you may be using. Since most copier/scanners provide scan to file capabilities, changing this setting is as easy as pointing DYMO® FileTM to a different incoming scan folder.

Can I connect two or more of the same model LabelWriter to my Mac OS X system?

Yes. Ensure you are running Mac OS 10.3 or higher if you plan on connecting multiple LabelWriter printers of the same model to one workstation.

Can I control the DPI resolution of the scanner?

No, the scanner's resolution is fixed and cannot be changed programmatically.

Can I get a refund for misprinted postage while using DYMO Stamps?

DYMO® Endicia is now accepting physical refund requests for misprinted postage on DYMO® Stamps and DYMO® Printable Postage labels! To receive a refund, the following requirements must be met: the stamp must not be used or enter the mailstream, it cannot be postmarked, stamped, or returned by the U.S. Postal Service. The refund request must be received online within 60 days of printing the stamp. The postage must be printed on a genuine DYMO® stamps roll label or DYMO® Printable Postage sheet label. Your account must be in active status. To request a DYMO® Stamps or DYMO® Printable Postage refund: log into your account page, click on Account Transactions", and "Request a Postage Refund". Generate a list of transactions for the appropriate timeframe. Select the transactions that need to be refunded and submit the refund request online. You can request up to 100 refund transactions at a time. Print Refund Request Form 3433 PCP-X. Mail the form, along with the physical label for each transaction, to: DYMO® Endicia Refunds, 385 Sherman Ave. Palo Alto, CA 94306-1864."

Can I install multiple LabelWriter printers on the same computer?

Yes, you can install multiple LabelWriter printers on the same computer. Both Windows 98/ME/2000/XP/Vista/7 and Macintosh OS 10.3 - OS 10.7 support multiple installations of the LabelWriter.

Can I laminate LabelWriter labels?

The materials used in many laminators often contain chemicals which can adversely affect the print on thermal labels. These chemicals can cause the print to fade or turn the label black. Labels should not come into contact with materials composed of PVC film and vinyl containing plasticizers.

Can I print foreign language characters with DYMO® Label software?

Yes, DYMO® Label Software v.8 supports Unicode which allows you to print foreign language characters.

Can I print labels from Internet Explorer or Firefox using the Software Development Kit?

Yes. For Internet Explorer we have included Java Script and VBScript samples in the latest release of the SDK.For Firefox we have introduced three XPCOM objects: nsIDymoAddin, nsIDymoLabels, and nsIDymoTape. These objects provide the same functionality as the IDymoAddin, IDymoLabels, and IDymoTape interfaces (part of the high-level COM interface). You can use these XPCOM objects from Java Script to print labels from a web page loaded in the Firefox browser. The XPCOM sample illustrates this process.

Can I print to a LabelWriter if I am running Windows Terminal Service?

DYMO® does not directly support Windows Terminal Services.

Can I print to a LabelWriterTM on a different gateway or subnet using the DYMO® LabelWriterTM Print Server?

DYMO® does not support printing to LabelWriterTM printers on different gateways or subnets. The DYMO® Print Server was designed to work in small office environments that use a single subnet.

Can I print to a LabelWriter that is connected to another Mac OS X based computer on the network?

First, verify that the LabelWriterTM has been added to the printer list on the local workstation (the workstation where the LabelWriterTM is physically connected to), DYMO® Label Software (DLS) for Mac OS X is installed, and that the LabelWriterTM prints without issue on the local workstation from DLS. Once you've verified those elements, you will need to enable sharing to give other Mac OS X workstations on the network access to the printer. To enable printer sharing, click on the Apple icon and select System Preferences. In the System Preferences window, click on the Sharing icon. Turn Printer Sharing on. Close the System Preferences window. In order to print to the LabelWriterTM from other Mac OS X workstations on the network, you'll need to add the LabelWriterTM to the printer list on each workstation you wish to print from.

Can I share DYMO® FileTM software?

DYMO® File software is licensed by desktop or user. That means you cannot install the software on more than one computer. If you purchase DYMO® File Office, you will be able to scan 5000 pages on that computer and if you purchase DYMO® File Professional, you will have unlimited scanning available on that computer.

Do I need other products in order to set up the LabelWriter Print Server?

Yes, you will need a 400 or 450 series LabelWriter label printer with its USB cable and power adapter, installed LabelWriter printer drivers from the DYMO® LabelWriterTM CD, LabelWriterTM Print Server, a standard Ethernet cable, and a working Ethernet connection to your Local Area Network.

Do I need to uninstall DYMO® Label Software v7 before installing DLS v8?

No, it is not necessary to uninstall DLS 7 before installing DYMO® Label Software v8.

Does DYMO® Label include an add-in for WordPerfect?

DYMO® Label v8 does not include an add-in for WordPerfect. However, DYMO® Label Software v7.8 includes an add-in for WordPerfect 12 and WordPerfect X3.

Does DYMO® Label software support Microsoft Windows Vista?

Yes, the latest release of DYMO® Label software (DLS) features Windows Vista 32 and 64-bit support.

DYMO® Label Software is not recognizing all the True Type Fonts I have installed on my PC?

DYMO® Label v. 8 supports all True Type Fonts that are recognized by Windows Presentation Foundation only. For font types that are not supported, there are two alternatives to successfully print your labels with your desired font types. Solution 1: Install DYMO® Label Software v. 7.8. This version of the software will recognize all True Type Fonts, including those not supported by Windows Presentation Foundation. Solution 2: Use Microsoft Word or other third-party software to create and print your DYMO® Labels.

How can I check to see what version of the DYMO® Label Software I have installed?

Windows: Open the DYMO® Label Software. Click Help and select About DYMO® Label Software. A small window will open indicating what version is installed. Macintosh: Open the DYMO® Label Software. Click DYMO® Label and select About DYMO® Label Software. A small window will open indicating what version is installed.

How can I print labels for contacts stored in Microsoft Entourage?

You will need to sync your contacts from Entourage with the Mac Address Book. The DYMO® Label Software can print contacts stored in the Mac Address Book. To synchronize Entourage with the Mac Address Book, open Entourage. Click the Entourage menu and select Preferences. Under General Preferences, click Sync Services. Select Synchronize contacts with Address Book and Mac.

How can I print multiple records from the DYMO® Label Software Address Book?

In DLS open the Address Book containing the records you need to print. Press and hold down on the Ctrl key on your keyboard. While holding down on the Ctrl key, click on each record in the address book that you'd like to print. Release the Ctrl key after you've selected all of the entries you'd like to print. Each record selected will be highlighted. To print these selected records simply click on the Print icon or click on the File menu and select Print.

How can I print to continuous labels from DYMO® Label Software?

Download and install the latest version of DLS. The latest version of DLS includes a continuous label template that you can select.

How can I print vertically using the DYMO® Label software?

Open DYMO® Label. Click the Labels tab and select the appropriate label layout. Click on the Insert tab. Add a Text object to the label. Click Properties and select Vertical text. Click OK. Enter Text on the label. When you're ready to print the label, simply click on the Print icon or click on the File menu and select Print.

How can I set up my LabelWriterTM printer to be shared between a Windows XP and 7?

Uninstall the current version of DYMO® Label Software from both the Windows 7 and XP computers. Install the latest version of DYMO® Label Software to the Windows 7 computer. When prompted, connect your LabelWriterTM to the Windows 7 computer using the USB cable. Once the driver and printer are installed to Windows 7, install the latest DYMO® Label Software to the Windows XP computer. Make sure the LabelWriterTM is listed as a Shared Printer on Windows 7. When the installation is complete on Windows XP, add the LabelWriterTM from Windows 7 to Windows XP over your network.

How do I change the default font settings in the DYMO® Label Software?

Open DLS. In DLS, click and highlight the text on the label template. The tool bar above the label template allows you to change various font and justification settings. To change font type and font size you must click on the drop-down menu. Select the font style and size you wish to use. The Sample filed indicates how the text will appear on the label. The text will automatically shrink to fit if you select a font size that is too large for the address or text object on the label to accommodate. Click OK after making the necessary changes.

How do I clear the text from my LabelManagerTM 160?

To clear text from the LabelManagerTM 160 screen, press and hold the back button and the text will quickly clear from the screen.

How do I create a new label template in the DYMO® Label Software?

Click on File and select New. A New Label dialog box will appear which contains a list of all available DYMO® labels. Select the appropriate label and click OK. You can begin to type on the label or select an entry from the Address Book. If you'd like the POSTNET barcode to appear on the label, you must add an Address Object to the label before typing or selecting an entry from the Address Book. When you're ready to print, simply click on the LabelWriterTM icon in the toolbar or click on File and select Print.

How do I import contact information into the DYMO® Label Software Address Book?

For importing into DYMO® Label Software v8: Create a new Address Book or open the Address Book you want to import data into. Choose Import from the Address Book menu. The Address Book Import Wizard starts. Follow the instructions in the Address Book Import Wizard. When finished, click Import. The data is imported into the open Address Book and displayed in the address list.

How do I import contacts into an Ipod?

Windows Users: Choose File Data Exchange Export. The prompt to try the Data-Exchange Wizard prompt appears. Choose No, I want to Export, and follow the wizard's instructions to create vCards. This will give you an option to save the vCards to any directory you wish. Make sure you have your iPod plugged into the FireWire port and that it is mounted in Finder. Double click My Computer. Click the iPod icon to open it like a hard drive. Now click on the Contacts. Inside the directory were you saved all of your vCards drag and drop then into the Contacts folder of the iPod. Macintosh Users: Select the CardScan menu Preferences Sync and select your CardScan Database you would like to sync with your Mac Address Book. Contacts will sync automatically. Once contacts are synced with Mac Address Book, open iTunes. Connect your iPod and sync iTunes with Mac Address Book.

How do I import my addresses into DYMO® Label Software v6 or higher for Mac?

Open DLS. Click on the Address Book menu and select New. In the Save As field, enter the name of your address book and click Save. When prompted to import, click OK. In the From field, within the import dialog box, select the location where the file that you wish to import is located. Click on the file that you are importing and select Open.An address dialog box will appear. In the Fields window, you will see the address format of the exported file you have created. If this is the format you want, click Auto. To alter the format, highlight the line of data you wish to import and click on the arrow button. Click Go. A window will appear indicating that the records have imported successfully. Click OK.

How do I insert a graphic on a label using DYMO® Label Software?

DYMO® Label Software comes with many pre-defined, customizable label templates. You can either open a label template that contains a graphic object or use the designer to place a graphic object on a label. To change the image that appears within the graphic object: Double click on the graphic object/image that appears on the label template. A dialog box will appear. Select the graphic/image you'd like to appear on the label and click OK. For best results when you import a graphic, make sure the graphic you are importing is close to the size of the graphic that will appear on the label. For example, if you want to print your company logo on a shipping label, do not import this logo using a graphic that is 5 x 7 inches. Use black and white graphics whenever possible.

How do I install the DYMO® Label Add-in for Microsoft Word and Excel?

The DYMO® Label Add-in for Microsoft Word and Excel is automatically installed when the latest version of DYMO® Label Software has been installed.

How do I print from Microsoft Access to a LabelWriterTM?

Using DYMO® Label Software, you can quickly print mailing labels from a number of standard database formats including Microsoft Access, Microsoft Excel, text files, and Universal Data Links (UDL). Database information can be inserted into a Text, Address, or Barcode object. If you have more than one Address, Text, or Barcode object on your label, you can select the fields to insert in each of the available objects.

How do I set up the LabelWriterTM Print Server with my LabelWriterTM?

Plug the Ethernet cable into the right side of the print server. Plug the other end of the Ethernet cable into an available Ethernet connection. Plug the USB cable from your LabelWriter printer into the right side of the print server. Make sure that the USB cable is connected to your printer and that your printer is plugged in. Plug the print server power adapter into the left side of the print server. Plug the other end of the power adapter into a power outlet.

How do I upgrade the software?

Software updates are prompted automatically when you plug in your label maker to DYMO® ID software.

How do I use the Merge Print from Database feature?

To print labels from a database, first select the label and layout you want to use in DYMO® Label software. Make sure that your label includes at least one Text, Address, or Barcode object. Next, choose Merge Print from Database from the File menu. Then, select your database you would like to print. Then, arrange the fields from your database in the order you would like them to print. Finally, select the contacts you will like to print and then select the OK button. The Merge Print from Database window will close and your contacts will begin to print.

How do you remove the backing from D1 labels?

D1 labels have an easy-peel split tape backing. Locate the split on the tape backing. Gently pinch the tape. The tape backing will separate. Carefully peel away the backing from the tape.

How do you remove the backing from Rhino labels?

Rhino labels have an easy-peel split tape backing. Locate the split on the tape backing. Gently pinch the tape. The tape backing will separate. Carefully peel away the backing from the tape.

How does DYMO® File handle color documents?

DYMO® FileTM software maintains the color in your original document based on your scanner capabilities. If you use a color scanner, DYMO® FileTM software will save the document in color.

How long does it take to charge my LabelManagerTM 420P?

The LabelManagerTM 420P requires a maximum time of 6 hours to fully charge from empty to full. The battery is fully charged when a voltage level of 8.4V is reached. When this voltage is reached, the battery indicator will show a solid bar.

How long I can expect my LabelWriterTM to last?

LabelWriterTM printers are designed to print 2 million inches of thermal labels, which equals more than 500,000 Standard Address labels.

How many contacts can the DYMO® Address Book manage?

The DYMO® Address Book can save up to 999 contacts. Beyond 999 contacts, you will need to create a separate address book in DYMO® Label software.

How often should I perform a Test Print with DYMO® Stamps?

A Test Print enables you to print a DYMO® Stamp with no postage value on it, to make sure your printer and labels are working properly. Perform a Test Print when you first set up your software and printer, and again whenever you feel it is necessary to verify that your postage will print properly and to the correct printer. Performing a Test Print verifies that DYMO® Stamps labels are loaded in the printer properly and that the correct Printer and Label Roll are selected in the DYMO® Stamps software. Select Test Print from the File menu to print a voided postage label and a voided DYMO® Stamp will print.

How should DYMO® Stamps postage be stored?

DYMO® Stamps postage is printed on direct thermal labels, so postage should be stored out of direct sunlight.

I am developing an application using the DYMO® SDK. Which interface should I use?

The high-level COM interface is the simplest way to add label printing capability to your application and should be considered the standard method to use. Using the high-level COM interface, you can print a label with as few as five lines of code (see the JavaScript and VBScript sample code for examples). If you want to print labels where the placement of the items (barcode, text, graphics, and so on) is constant, but their values change, then use the high-level COM interface. The low-level COM interface is useful if you need to do more complex operations, such as create, move, and resize label objects dynamically within your application. With these added capabilities comes a great deal more complexity. The DLL interface is the most complex but the most powerful interface. It's unnecessary for an application that creates simple/basic labels. But if you plan on writing an application for custom label design and printing, then the DLL interface may suitable. The DDE interface is provided to support older applications that were developed in the past and should not be used going forward. All functionalities provided by the DDE interface are supported by the high-level COM interface.

I have a LabelManagerTM 160 that is printing poorly. The print on the label is very light. How can I resolve this?

Replace the existing batteries with a new/fresh set of alkaline batteries, replace the existing tape cassette with a new tape cassette or use the special brush supplied with your label maker (located on the inside cover of the cassette compartment) or a cotton swab with a soft solvent (e.g. rubbing alcohol) to carefully clean the transporter roller and print head. Dust, dirt, or glue may accumulate on the rubber transport roller or print head inside the cassette compartment and adversely affect print quality.

I have just installed a new version of DYMO® Label Software (version 6 or higher). Where are my old address lists?

The installation process for DYMO® Label Software (DLS), version 6 and higher, does not delete any pre-existing address list data. It creates a new folder called Address Books, and leaves the old folder (called List Files) intact. The List Files folder can be found in the DYMO® Label folder by default. To find your old address lists, follow these steps: Launch the new version of DLS (6 or higher). Click on the Address Book menu option and select Open. The Open Address Book dialog box should now be displayed. In the dropdown menu of this dialog box, select the DYMO® Label folder. You will now see the original folder named List Files. Double-click this folder to see and open your old lists. To make the List Files folder your default Address Book folder, follow these steps: From the main DLS screen, click on the Edit tab and select Preferences. Click on Folder Settings. Next to Address Book Folder, click Browse. Locate the List Files folder and click on it. Click on OK to save the changes, and OK to exit.

I have Office 2008 for the Mac. How can I launch the Word and Excel Add-Ins from DYMO®?

The DYMO® Add-In for Word and Excel are available from the Scripts menu. You must have the latest version of DYMO® Label Software installed for Office 2008 and 2011 compatible Add-Ins.

I have Windows XP Professional x64 and the driver for my DYMO® printer will not install.

The DYMO® Label Software (DLS) is not compatible with Windows XP Professional x64 Edition. However, print drivers are available for Windows XP Professional x64 Edition.

Is the LabelManagerTM 420P compatible with Power PC Macs?

The LabelManagerTM 420P is not compatible with Power PC Macs.

Is the LabelWriterTM USB 2.0 compliant?

All LabelWriterTM 400 and 450 series printers are USB 2.0 compliant.

What is the difference between the LabelWriterTM Print Server and other print servers?

The LabelWriterTM print server was specifically designed to work with LabelWriterTM 400, 450, and 4XL series of printers only. We do not recommend use with any other products.

What is the LWRemove/LWSupport utility?

The LWSupport utility is provided by DYMO® to uninstall DYMO® printer drivers in Windows. Using LWSupport can help resolve many common label printing issues.

What printers does DYMO® Label software v8 support?

DYMO® Label Software v8 supports the following printer models: LabelWriterTM 400 series, 450 series, 4XL, 300 series, LabelManagerTM PCII, LabelManagerTM 450, LabelManagerTM 450D, LabelPoint 350.

What type of fonts does DYMO® Label v8 support?

DYMO® Label v8 for Windows utilizes Microsoft Windows Presentation Foundation (WPF) and supports all True Type fonts that are supported by WPF.

When I print a label from SDK, it's using the default label size. How can I change the paper size selection?

This will occur if you do not properly set the label size in your application. The DYMO® SDK includes a sample VB program (entitled ? Paper Size?) that uses the Windows API to set a paper size in a printer driver.

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